Returns & Exchanges
At D.Franklin, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all fashion items in their original condition. Whether you need a different size or a full refund, our streamlined process ensures a quick and easy resolution.
Request Your Return
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, and include the printed return slip inside the box.
Ship the Items
Affix the prepaid shipping label to your package and drop it off at your nearest authorized courier collection point.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing