Frequently Asked Questions
Everything you need to know about your D.Franklin experience.
How long will it take to receive my order?
Delivery times vary by location, but standard shipping typically takes 3-5 business days within the EU and 7-10 business days for international orders.
What is your return policy for footwear and apparel?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all D.Franklin tags and packaging intact.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring your foot or chest and comparing it to our specific brand dimensions for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna for flexible financing.
Are D.Franklin sunglasses UV protected?
Yes, all our sunglasses feature high-quality lenses that provide UV400 protection, shielding your eyes from 100% of harmful UVA and UVB rays.
Can I track my shipment in real-time?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's portal to monitor your delivery status.